Many air travelers this summer have already run into delays and cancellations, and there’s no sign of disruptions letting up anytime soon.Delta Air Lines expects customer volumes that it has “not seen since before the pandemic” over July 4, and the airline has issued a waiver for the holiday period allowing travelers to change their tickets for free.The carrier has already trimmed about 100 daily flights this summer to “minimize disruptions.” United Airlines, JetBlue and Alaska Airlines have also trimmed their summer schedules.
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The moves come as traveler volumes rise. The number of passengers screened at US airports hit a fresh pandemic-era high on Sunday, June 26.The Transportation Security Administration says 2,462,097 people passed through its checkpoints that day, the most since February 2020, before travel demand cratered during the pandemic.”It’s a wise decision that the airlines cut back,” says Kathleen Bangs, a former airline pilot and spokesperson for flight tracking site FlightAware.She cited many factors causing an increased number of delays and cancellations — among them shortages of pilots and air traffic controllers and overall airline staffing shortages.And it’s happening around the world. Ryanair staff at airports across Europe just had a weekend of strikes with more coming, and British Airways workers have voted to strike over pay concerns. If British Airways goes ahead, the move could cause more big problems for travelers this summer.For the air traveler in the summer of 2022, this all means more strategic planning. Here are some tips to up your chances of getting where you want to go this summer.
People travel through the terminal at John F. Kennedy Airport at the start of the Memorial Day weekend on May 27, in New York City.
Spencer Platt/Getty Images
Go early, with a buffer• Fly early. Taking a flight that departs early in the day helps to avoid the cascading effect of delays and cancellations, says Bangs. Bad weather is also more likely to affect later flights.• And leave plenty of time at the airport. Bangs had a 7 a.m. departure last week out of Houston Intercontinental that had her leaving her hotel at 4:30 a.m.”And I was a bit surprised that even at that early hour, the two hours I had between arrival at the airport and departure were ALMOST not enough,” Bangs said in an email.The typical recommended two-hour buffer for domestic flights might not be enough right now. “Three hours might be more in order at large airports.”• Opt for nonstop, frequent service. Choosing a nonstop flight offered several times a day on major carriers ups your odds of getting rebooked on the same itinerary in a timely manner, said Willis Orlando, senior product operations specialist at airfare deals site Scott’s Cheap Flights.• If you have connections, leave a buffer. Book with two hours minimum between connecting flights, Bangs advises. Tight connections could leave you stranded.• Leave cushion time for can’t-miss events. Don’t travel on the day of an important event such as a wedding. Plan to arrive at least one day early.Pack strategically and make a back-up plan• Use a carry-on for essentials. Pack anything you’ll need within one or two days in your carry-on. Don’t check prescription medications or other essentials.• Or consider traveling only with carry-on luggage. A rolling suitcase plus a “personal item,” which Bangs notes can be much larger than a typical purse, can often suffice even on longer trips.”Ladies, don’t use a purse as your second carry-on. Get a big second carry-on that FITS your purse inside,” Bangs advises.• To be really safe, book a backup flight. Bangs often books a refundable or reusable second ticket.”The odds of two different carriers, a couple hours apart, both getting canceled are still fairly slim,” Bangs noted, unless there’s a widespread weather event.• Or consider other back-up transportation. “Having a back-up rental car is a good idea for shorter flights,” Bangs said. “Most rental agencies won’t charge if you cancel.”• Think about driving. “Consider driving one leg of your trip and flying back home, if you’re traveling for a big event. In some cases, this is cheaper than the round trip cost,” said Lousson Smith, product operations specialist at Scott’s Cheap Flights.”If the destination is within 7 hours, it might be worth it to drive.”Get your travel tools in order• Check your departure airport’s website and Twitter feed. They often share useful information about construction projects impacting operations and long security lines.• Check your airline’s website for travel waivers. Sometimes you can easily change your flight when delays and cancellations are likely, Bangs said. Case in point: Delta’s waivers for Memorial Day and July 4 travelers.• Check your credit card’s travel coverage. Premium card holders often have insurance that could cover expenses such as meals and accommodation in the event of a delay or cancellation.• Make sure you have airline apps. If your flight is canceled, reschedule your travel on the airline’s app, Bangs advises. You’re likely to be able to rebook faster and you’ll have access to seats that would probably be filling up as you waited on the phone.If you have to rebook, do your research and be considerate• Do your research and work with airline agents. If you have a carrier preference or a route you prefer, speak up.”Work with them to see if they can put you on a different carrier, or route you through a different city than what they’re offering,” Bangs advises.She recently got rerouted through Phoenix rather than Salt Lake City at her request because she preferred to be on a mainline airline rather than a regional carrier and she felt she’d have more options from Phoenix if she got stuck there.• Ask for a hotel voucher or a frequent flier miles credit. If you can’t get on a flight the same day, it’s worth asking for meal and/or hotel vouchers. In many cases, such as weather events, airlines aren’t required to provide them, but it’s worth asking.Bangs negotiated a miles credit recently and she has already used it to book a flight this fall.• Stay considerate. Don’t take your frustration out on customer service employees. They aren’t making the operations decisions.
US airlines that get the most and least consumer complaints
Flight delays, cancellations and more airline woes
Flight delays, trouble getting refunds, cancellations, and ballooning airfare are increasingly pushing U.S. travelers to file complaints with airlines this year.Stacker ranked airlines by those which received the most customer complaints in March 2022, based on data from the 2022 Air Travel Consumer Report, released in May 2022. Data points covering the total number of complaints and passengers served during that period are included for each carrier. The ranking was based on the number of complaints per 100,000 passengers to account for the varying sizes of airlines.In March 2022, there were a total of 2,414 complaints to the airlines in this report, for a total of 3.42 complaints per 100,000 passengers who boarded planes. Compared to the same month in 2021, complaints increased from 2.41 per 100,000 to 3.42.Experts have attributed the last year’s tumultuous flying conditions to a shortage of pilots and other airline workers, worker absenteeism driven by the continued spread of COVID-19, and extreme weather conditions.And most airlines and travel experts expect more of the same for the summer of 2022, only with 25% more expensive ticket prices compared with last year.In fact, airports this summer are anticipated to be even busier than they were pre-pandemic, in a trend experts have come to call “revenge travel.” Flyers got a taste of the busy summer travel season to come in May, which saw travel spending surge above pre-pandemic levels for the first time, according to the U.S. Travel Association.Continue reading for intel on which airlines you may be wise to avoid. You may also like: Most popular historic sites in America
Robert Alexander // Getty Images
#17. Skywest Airlines
– Number of complaints: 25 (0.74 per 100k passengers)- Total passengers boarded: 3,369,837Utah-based regional airline Skywest is contracted to operate flights for larger airlines including United Airlines, American Airlines, Delta Air Lines, and Alaska Airlines. The company operated a fleet of more than 600 planes and flew the most routes on behalf of United and Delta in 2021, according to a filing.In today’s difficult labor environment, regional airlines like Skywest are increasingly seeing their routes cut by the larger airlines they’re contracted by in favor of more profitable ones.
Markus Mainka // Shutterstock
#16. Horizon Airlines
– Number of complaints: 4 (0.79 per 100k passengers)- Total passengers boarded: 509,229Washington-headquartered Horizon is Alaska Airlines’ sister carrier. The company is in the midst of transitioning its fleet to Embraer jets, which it says will improve operations and fuel efficiency.In conjunction with parent airline Alaska, Horizon flies to about 120 destinations in the U.S., Canada, the Caribbean, Costa Rica, and Mexico. The regional airline took a $10 million loss in the first quarter of 2022.
Public Domain // Wikimedia Commons
#15. Endeavor Air
– Number of complaints: 10 (0.90 per 100k passengers)- Total passengers boarded: 1,112,257Minnesota-based Endeavor is a subsidiary of Delta Air Lines. The regional carrier was known as the best-paying airline for beginner pilots until early June when pilots at Piedmont Air and Envoy Airlines secured massive pay raises.Pilots’ push for higher wages comes as airlines struggle to hire and retain them, affecting flight operations and the number of routes airlines can offer travelers.
Markus Mainka // Shutterstock
#14. Mesa Airlines
– Number of complaints: 7 (0.98 per 100k passengers)- Total passengers boarded: 711,214Phoenix-based Mesa Air Group is a regional carrier operating flights for American Airlines and United Airlines.Regional carriers like Mesa are seeing their pilots poached by larger airlines to address labor shortages, creating operational issues, according to airlines and analysts. Mesa’s CEO recently told Congress its labor woes are “the single greatest threat to the industry” he has witnessed since 9/11.Mesa employs around 3,600 people and said in May it needs to hire hundreds more pilots.
Alex Tai/SOPA Images/LightRocket // Getty Images
#13. Southwest Airlines
– Number of complaints: 155 (1.20 per 100k passengers)- Total passengers boarded: 12,966,182Like other major carriers, Dallas-based Southwest is facing labor troubles that have hampered its summer flying schedule. The airline cut 20,000 flights this summer to accommodate fewer pilots, mechanics, and other workers critical to its operations.Southwest’s pilots and customer care workers spent the month of May in tense contract renegotiations with their employer. Those customer care workers will be working completely remotely effective Sept. 1, and the airline is closing its physical customer care and reservations centers.You may also like: The most popular hotel chains in America
Elliott Cowand Jr // Shutterstock
#12. Delta Air Lines
– Number of complaints: 175 (1.43 per 100k passengers)- Total passengers boarded: 12,206,554Delta Air Lines is slashing the number of flights it will run this summer to avoid having to make last-minute cancellations for travelers. At the end of May, the airline said it would cut about 100 flights a day from July through August.Earlier this year, Delta CEO Ed Bastian suggested the U.S. Department of Justice create a no-fly list for unruly passengers.While flying hasn’t been the most comfortable experience for passengers since the pandemic, airline customers have become increasingly ill-tempered themselves. There have been reports and viral videos of passengers spitting on and assaulting attendants—sometimes even forcing pilots to prematurely land planes.
Allen J. Schaben / Los Angeles Times // Getty Images
#11. PSA Airlines
– Number of complaints: 18 (1.53 per 100k passengers)- Total passengers boarded: 1,173,706PSA Airlines is one of three regional subsidiaries owned by American Airlines. The regional carrier flies to destinations in the eastern and midwestern U.S. including between the hubs of the Philadelphia National Airport, Charlotte Douglas International Airport, and Ronald Reagan Washington National Airport.In the first three months of 2022, PSA had an above-average flight cancellation rate and a below-industry-average on-time arrival rate, according to the latest Air Travel Consumer Report data.
Carlos Yudica // Shutterstock
#10. Alaska Airlines
– Number of complaints: 49 (1.80 per 100k passengers)- Total passengers boarded: 2,714,785Seattle-based Alaska Airlines is the fifth-largest airline in the U.S., operating more than 200 jets in its fleet. The pilot shortage began hitting Alaska’s operations hard in April, one month after this data was collected, according to reporting by The Seattle Times.Prior to skyrocketing gas prices and labor issues, Alaska had hoped to return to pre-pandemic flying volumes this summer. The company said in March it is aiming to hire 700 additional employees by June to assist with operations over the busy travel months.
Justin Sullivan // Getty Images
#9. Allegiant Air
– Number of complaints: 175 (10.39 per 100k passengers)- Total passengers boarded: 1,684,775Nevada-based Allegiant Air is a low-cost airline similar to Spirit Airlines. The company has seen its passenger volumes increase to start the year. In March, Allegiant served 12% more passengers vs. the same period in 2019.It recently announced seven new routes made possible by its new base of operations in Provo, Utah. The routes are expected to be available in August and will connect travelers in Ohio and Minneapolis with coastal Florida destinations.The airline said it’s on track to start selling flights to Mexico by the end of 2022 as part of a joint venture with Viva Aerobus. The budget airline took an $8 million net loss in the first three months of this year, according to a filing.
Angel DiBilio // Shutterstock
#8. Frontier Airlines
– Number of complaints: 333 (15.86 per 100k passengers)- Total passengers boarded: 2,100,206Colorado-headquartered Frontier Airlines is another low-cost airline offering flights to more than 100 destinations in the U.S. It’s the last airline to operate in Delaware and ended its service to the state effective June 6.The airline struggled through the first three months of 2022, losing $120 million due to increased gas prices and other rising costs. Frontier is currently pursuing a merger with low-cost peer carrier Spirit Airlines, though JetBlue Airways has made a more competitive offer to merge with Spirit.You may also like: Stunning, historic hotels from every state and the stories behind them
Scott Olson // Getty Images
#7. Republic Airways
– Number of complaints: 34 (2.17 per 100k passengers)- Total passengers boarded: 1,567,592Republic Airways, an Indiana-headquartered regional airline, operates a fleet of more than 200 jets on behalf of American Airlines, United Airlines, and Delta Air Lines. Republic recently proposed the Federal Aviation Administration cut the required training hours for pilots in half to address the industry-wide labor shortage.
DANIEL SLIM/AFP // Getty Images
#6. Envoy Air
– Number of complaints: 31 (2.36 per 100k passengers)- Total passengers boarded: 1,311,867Texas-based Envoy Air is another subsidiary of American Airlines, which operates largely from Dallas Fort Worth International Airport alongside its parent company.Envoy has flown fewer jets recently because there aren’t enough pilots to fly them. When American Airlines grounds flights due to operational issues, it tends to ground jets under regional carriers like Envoy and Piedmont Airlines.
LJ Jones // Shutterstock
#5. Hawaiian Airlines
– Number of complaints: 27 (3.45 per 100k passengers)- Total passengers boarded: 782,921Hawaiian Airlines is the largest operator of flights to and from the Hawaiian islands. The airline is looking to hire around 600 employees companywide as labor shortages threaten to upend the summer travel season.The company is still seeing revenues below pre-pandemic levels and took a $120 million loss in the first three months of this year, according to its most recent filing.
Kent Nishimura / Los Angeles Times // Getty Images
#4. American Airlines
– Number of complaints: 474 (3.73 per 100k passengers)- Total passengers boarded: 12,713,424Fort Worth-based American Airlines flies to around 350 destinations in at least 50 countries. The behemoth airline saw its revenues climb above pre-pandemic levels for the first time in March, according to executives.The airline has struggled to keep up with exploding demand for travel this year, grounding at least 100 of its smaller regional jets and ramping up hiring efforts recently. American is hiring pilots away from its regional carriers like Envoy and Piedmont to make up for its staffing deficit.Nearly 13,500 of the airline’s pilots and flight attendants took voluntary leave or early retirement packages during the pandemic, according to reporting by The Dallas Morning News.
Robert Alexander // Getty Images
#3. United Airlines
– Number of complaints: 375 (4.17 per 100k passengers)- Total passengers boarded: 8,996,173Illinois-based United Airlines is the third-largest U.S. airline. It took a steep $1.4 billion loss over the first three months of the year as the omicron variant of COVID-19 kept travel demand low. With demand surging back, it anticipates spring 2022 will bring in record revenues.The airline recently debuted a bag check “shortcut” at its terminals that allows passengers to check a bag in a minute or less on average.In response to the pilot shortage, United is spending $100 million to expand its pilot training center. It’s aiming to hire 2,000 new pilots this year to meet travel demand. It also outright bought a flight training academy in Phoenix.You may also like: US airlines most likely to bump passengers
Robert Alexander // Getty Images
#2. Spirit Airlines
– Number of complaints: 256 (7.59 per 100k passengers)- Total passengers boarded: 3,372,010Florida-based Spirit Airlines is a low-cost airline that operates a major hub out of Orlando International Airport.Like other airlines, Spirit intended to grow its operations this year but has instead had to cut back on how many flights it will offer because of staffing issues and rising costs. The company posted a nearly $200 million loss in the first three months of 2022.Spirit is currently being pursued for a merger with JetBlue Airways and Frontier Airlines. Regardless of which company moves ahead with the transaction, it will create the fifth largest airline in the U.S., according to CNBC.
Al Seib / Los Angeles Times // Getty Images
#1. JetBlue Airways
– Number of complaints: 266 (7.91 per 100k passengers)- Total passengers boarded: 3,361,302New York-based JetBlue is among the top 10 airlines in the U.S. by passenger volume, and is considered a low-cost carrier similar to Spirit and Frontier.JetBlue’s president and COO said the airline will run at around 10% reduced capacity this summer. Like other airlines, it’s mostly cited staffing shortages as its reason for cutting back.In the first three months of 2022, JetBlue ranked among the worst for on-time arrivals and flight cancellations, according to the latest Air Travel Consumer Report data.Both JetBlue and Frontier have made offers to merge with Spirit this year, though Wall Street has favored JetBlue in the bidding war. The two airlines pursuing Spirit believe the merger would be critical to growth in the coming years.You may also like: Most walk-friendly cities in America
Darren McCollester // Getty Images
US airlines that get the most and least consumer complaints
Flight delays, trouble getting refunds, cancellations, and ballooning airfare are increasingly pushing U.S. travelers to file complaints with airlines this year.Stacker ranked airlines by those which received the most customer complaints in March 2022, based on data from the 2022 Air Travel Consumer Report, released in May 2022. Data points covering the total number of complaints and passengers served during that period are included for each carrier. The ranking was based on the number of complaints per 100,000 passengers to account for the varying sizes of airlines.In March 2022, there were a total of 2,414 complaints to the airlines in this report, for a total of 3.42 complaints per 100,000 passengers who boarded planes. Compared to the same month in 2021, complaints increased from 2.41 per 100,000 to 3.42.Experts have attributed the last year’s tumultuous flying conditions to a shortage of pilots and other airline workers, worker absenteeism driven by the continued spread of COVID-19, and extreme weather conditions.And most airlines and travel experts expect more of the same for the summer of 2022, only with 25% more expensive ticket prices compared with last year.In fact, airports this summer are anticipated to be even busier than they were pre-pandemic, in a trend experts have come to call “revenge travel.” Flyers got a taste of the busy summer travel season to come in May, which saw travel spending surge above pre-pandemic levels for the first time, according to the U.S. Travel Association.Correction: A previous version of this story had accurate data for each airline but was sorted incorrectly for the overall ranking.Continue reading for intel on which airlines you may be wise to avoid. You may also like: Most popular historic sites in America
Robert Alexander // Getty Images
#9. Republic Airways
– Number of complaints: 34 (2.17 per 100k)- Total passengers boarded: 1,567,592Republic Airways, an Indiana-headquartered regional airline, operates a fleet of more than 200 jets on behalf of American Airlines, United Airlines, and Delta Air Lines. Republic recently proposed the Federal Aviation Administration cut the required training hours for pilots in half to address the industry-wide labor shortage.
DANIEL SLIM/AFP // Getty Images
#8. Envoy Air
– Number of complaints: 31 (2.36 per 100k)- Total passengers boarded: 1,311,867Texas-based Envoy Air is another subsidiary of American Airlines, which operates largely from Dallas Fort Worth International Airport alongside its parent company.Envoy has flown fewer jets recently because there aren’t enough pilots to fly them. When American Airlines grounds flights due to operational issues, it tends to ground jets under regional carriers like Envoy and Piedmont Airlines.
LJ Jones // Shutterstock
#7. Hawaiian Airlines
– Number of complaints: 27 (3.45 per 100k)- Total passengers boarded: 782,921Hawaiian Airlines is the largest operator of flights to and from the Hawaiian islands. The airline is looking to hire around 600 employees companywide as labor shortages threaten to upend the summer travel season.The company is still seeing revenues below pre-pandemic levels and took a $120 million loss in the first three months of this year, according to its most recent filing.
Kent Nishimura / Los Angeles Times // Getty Images
#6. American Airlines
– Number of complaints: 474 (3.73 per 100k)- Total passengers boarded: 12,713,424Fort Worth-based American Airlines flies to around 350 destinations in at least 50 countries. The behemoth airline saw its revenues climb above pre-pandemic levels for the first time in March, according to executives.The airline has struggled to keep up with exploding demand for travel this year, grounding at least 100 of its smaller regional jets and ramping up hiring efforts recently. American is hiring pilots away from its regional carriers like Envoy and Piedmont to make up for its staffing deficit.Nearly 13,500 of the airline’s pilots and flight attendants took voluntary leave or early retirement packages during the pandemic, according to reporting by The Dallas Morning News.
Robert Alexander // Getty Images
#5. United Airlines
– Number of complaints: 375 (4.17 per 100k)- Total passengers boarded: 8,996,173Illinois-based United Airlines is the third-largest U.S. airline. It took a steep $1.4 billion loss over the first three months of the year as the omicron variant of COVID-19 kept travel demand low. With demand surging back, it anticipates spring 2022 will bring in record revenues.The airline recently debuted a bag check “shortcut” at its terminals that allows passengers to check a bag in a minute or less on average.In response to the pilot shortage, United is spending $100 million to expand its pilot training center. It’s aiming to hire 2,000 new pilots this year to meet travel demand. It also outright bought a flight training academy in Phoenix.
Robert Alexander // Getty Images
#4. Spirit Airlines
– Number of complaints: 256 (7.59 per 100k)- Total passengers boarded: 3,372,010Florida-based Spirit Airlines is a low-cost airline that operates a major hub out of Orlando International Airport.Like other airlines, Spirit intended to grow its operations this year but has instead had to cut back on how many flights it will offer because of staffing issues and rising costs. The company posted a nearly $200 million loss in the first three months of 2022.Spirit is currently being pursued for a merger with JetBlue Airways and Frontier Airlines. Regardless of which company moves ahead with the transaction, it will create the fifth largest airline in the U.S., according to CNBC.
Al Seib / Los Angeles Times // Getty Images
#3. JetBlue Airways
– Number of complaints: 266 (7.91 per 100k)- Total passengers boarded: 3,361,302New York-based JetBlue is among the top 10 airlines in the U.S. by passenger volume, and is considered a low-cost carrier similar to Spirit and Frontier.JetBlue’s president and COO said the airline will run at around 10% reduced capacity this summer. Like other airlines, it’s mostly cited staffing shortages as its reason for cutting back.In the first three months of 2022, JetBlue ranked among the worst for on-time arrivals and flight cancellations, according to the latest Air Travel Consumer Report data.Both JetBlue and Frontier have made offers to merge with Spirit this year, though Wall Street has favored JetBlue in the bidding war. The two airlines pursuing Spirit believe the merger would be critical to growth in the coming years.
Darren McCollester // Getty Images
#2. Allegiant Air
– Number of complaints: 175 (10.39 per 100k)- Total passengers boarded: 1,684,775Nevada-based Allegiant Air is a low-cost airline similar to Spirit Airlines. The company has seen its passenger volumes increase to start the year. In March, Allegiant served 12% more passengers vs. the same period in 2019.It recently announced seven new routes made possible by its new base of operations in Provo, Utah. The routes are expected to be available in August and will connect travelers in Ohio and Minneapolis with coastal Florida destinations.The airline said it’s on track to start selling flights to Mexico by the end of 2022 as part of a joint venture with Viva Aerobus. The budget airline took an $8 million net loss in the first three months of this year, according to a filing.
Angel DiBilio // Shutterstock
#1. Frontier Airlines
– Number of complaints: 333 (15.86 per 100k)- Total passengers boarded: 2,100,206Colorado-headquartered Frontier Airlines is another low-cost airline offering flights to more than 100 destinations in the U.S. It’s the last airline to operate in Delaware and ended its service to the state effective June 6.The airline struggled through the first three months of 2022, losing $120 million due to increased gas prices and other rising costs. Frontier is currently pursuing a merger with low-cost peer carrier Spirit Airlines, though JetBlue Airways has made a more competitive offer to merge with Spirit.
Scott Olson // Getty Images
CNN’s Samantha Tapfumaneyi, Livvy Doherty, Gregory Wallace, Ross Levitt and Pete Muntean contributed to this report. Top image: People move through the terminal at John F. Kennedy Airport at the start of the Memorial Day weekend on May 27, 2022, in New York City. (Spencer Platt/Getty Images)
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